We have an awesome opportunity for a dynamic individual with a passion for automation – leveraging technology to help us drive efficiency. Join our fast-growing, energetic team and help drive the success of Mutt in Vietnam.
Mutt is seeking a highly skilled Workflow Automation Specialist to join our team. In this role, you will be responsible for optimizing our internal processes by configuring and automating workflows across platforms like Monday.com, Zapier, and other integrated tools. Your goal is to streamline operations, increase efficiency, and ensure our teams can focus on high-impact tasks. This role will involve developing, maintaining, and optimizing our workflows, building integrations, linking software and managing change across departments. You’ll be creating the glue that helps us be highly effective!
The ideal candidate has strong technical expertise in automation tools, APIs, and workflow management software, along with the ability to manage projects, collaborate across teams, and adapt to evolving business needs.
Qualifications & Experience
Experience with Monday.com: Strong experience in configuring and optimizing workflows, automations, and templates within Monday.com.
Automation Tools Expertise: Proficiency with low/no-code automation tools such as Zapier, Make (formerly Integromat), or similar platforms.
API and Webhooks Knowledge: Ability to work with APIs, webhooks, and custom integrations to build complex, multi-system workflows.
Project Management Skills: Familiarity with project management methodologies and tools, with experience in designing and optimizing project workflows.
Technical Skills: Basic coding skills in languages such as Python, JavaScript, or similar to enhance automation efforts (desired but not mandatory).
Problem-Solving Ability: Strong analytical and troubleshooting skills, with the ability to find creative solutions for optimizing workflows.
Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Adaptability: Willingness to pick up new tools and skills as business needs evolve.
Collaboration: Ability to work closely with cross-functional teams, understand their workflows, and provide tailored automation solutions.
Attention to Detail: Meticulous in managing complex workflows, ensuring that all systems work in harmony and no details are overlooked.
The successful candidate should be creative, analytical, responsible, well-mannered, punctual, and have strong written/spoken communication skills (English & Vietnamese). The following tools will be used in the role. Experience is preferred, but not strictly necessary.
3+ years of experience in workflow automation, system integrations, or process optimization roles.
Proven experience with Monday.com or similar project management tools.
Experience with no-code/low-code tools like Zapier, Make, or similar platforms.
Experience working with APIs and webhooks to connect various platforms.
Basic knowledge of scripting languages (e.g., Python, JavaScript) is a plus.
Key Responsibilities:
Workflow Design & Configuration:
Configure and optimize Monday.com to meet business needs, creating custom workflows, databases, project templates, and dashboards that improve operational efficiency.
Collaborate with team leaders to understand workflow pain points and design processes that automate repetitive tasks and simplify project management.
Manage and optimize ongoing configurations within Monday.com and other integrated tools, ensuring that the system remains aligned with business objectives.
Automation & Integration:
Develop and implement integrations using Zapier, APIs, and webhooks to connect Monday.com with other internal and external tools (e.g., CRM systems, customer support platforms, marketing automation).
Build automated workflows to streamline customer journeys, internal processes, and cross-departmental collaboration.
Continuously monitor and enhance integrations, resolving issues and ensuring seamless data flow between systems.
Project Management Support:
Assist in the design and optimization of project templates and workflows, ensuring that projects are managed efficiently and in alignment with organizational goals.
Provide ongoing support to teams on the use of project management tools and recommend process improvements as needed.
Change Management & Training:
Lead change management efforts when introducing new workflows or automations, ensuring that teams are well-trained and able to adopt new tools and processes smoothly.
Create documentation and training materials to help users understand and use the new systems effectively.
Act as the point of contact for internal teams to address questions or issues related to workflows, automations, and system integrations.
Ongoing Optimization & Support:
Continuously review and improve existing workflows and automations, identifying areas for further optimization and implementing changes to enhance efficiency.
Stay up to date on new developments in workflow automation, low/no-code tools, and relevant technologies to keep systems at peak performance.
Analy performance metrics and user feedback to ensure that automations are delivering the intended results and supporting business growth.
Email an intro and your CV to vietnam@muttmotorcycles.com
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